Evolving Pet Care Needs

Ofypets has rapidly gained the trust of pet parents across India, completing over 1 lakh orders and covering more than 18,000 pin codes. This extensive reach demonstrates the company’s dedication to making pet care products accessible to pet owners in both urban and rural areas. With five years of experience in the pet care industry, the firm has earned a solid reputation, reflected in over 2,000 five-star reviews from satisfied pet parents. These reviews highlight the brand’s commitment to providing high-quality products and exceptional customer service. The company offers a wide range of pet foods and supplies, ensuring that pet parents have access to all the essentials in one place. The company is known for its competitive pricing and attractive offers, making quality pet care affordable. From nutrition to grooming and health needs, the firm aims to be the go-to platform for all pet-related products and services. By focusing on customer satisfaction and offering a seamless shopping experience, the firm continues to grow as a trusted brand in the pet care industry.

“At Ofypets, we are committed to delivering exceptional value to pet parents by offering significant discounts across all product categories. From dry and wet food to treats, toys, and accessories, we provide substantial savings on almost every item, with exceptions only for brand restrictions. Our pet parents can enjoy extra savings with exclusive coupon codes, including ₹100 off orders above ₹1500, ₹250 off for orders over ₹6500, and ₹500 off for purchases above ₹6500, in addition to ongoing discounts. We also offer scaled discounts on popular items like cat food packs for bulk purchases. To ensure affordability and accessibility, we provide free shipping on orders above ₹600, with products starting as low as ₹23, making it easier for pet parents to care for their furry companions”, speaks Shravan Nandakumar, Director, Ofypets.

Building Trust

At Ofypets, multiple channels actively seek customer feedback to improve its offerings continuously. After each online order, customers receive an automated email within a week, inviting them to share their feedback. This has resulted in thousands of glowing reviews and heartfelt testimonials, with pet parents expressing satisfaction over the positive impact of the products and services. While there are occasional negative reviews, particularly regarding delivery delays due to courier partners, the firm views all feedback as an opportunity for improvement. In its retail stores, the company makes it easy for customers to leave feedback via QR codes that redirect them to its Google review pages. Each store has hundreds of reviews reflecting customer satisfaction and areas for growth. The company has also received praise through social media, with many pet parents sharing their positive experiences. These testimonials are featured on its website, showcasing feedback from across metros, as well as tier II and III cities. With over 2,000 five-star reviews across platforms, Ofypets is committed to listening to its pet parents, ensuring ongoing improvement, and building trust with pet parents.

Ofypets aims to create a seamless pet care ecosystem through its innovative solutions. The firm is introducing mobile pet spas, which are customized vans offering high-quality grooming services directly at housing communities, ensuring doorstep convenience and affordability. Additionally, its mobile app allows pet parents to order products, track health records, book appointments, and access expert consultations. Currently in beta in Chennai, the app will soon launch nationwide, providing guidance from groomers and doctors and offering tips for new pet parents. Supported by an expanding network of retail stores and clinics, Ofypets is dedicated to making pet care more accessible and convenient for all.